Clear scope and commercial terms
Before work begins, the project proposal or agreement should describe the deliverables, responsibilities, milestones, commercial terms, acceptance criteria, and any maintenance coverage. Changes to scope, timing, or cost are discussed and agreed rather than assumed. Contact sales@sotworks.com for a new project.
Communication and collaboration
Use info@sotworks.com for general questions, sales@sotworks.com for projects, support@sotworks.com for existing software and technical issues, and admin@sotworks.com for administration, privacy, and legal matters. Support hours, response targets, and emergency arrangements are defined by the applicable agreement. Publishing an email address does not create a 24-hour support commitment.
Client information and project materials
Share only material that you are authorized to provide. The treatment of confidential information, access credentials, intellectual property, and client data must be addressed in the project arrangement as appropriate. Initial email inquiries should not include production passwords, banking information, or unnecessary personal data.
Security and responsible reporting
Cybersecurity assessments and technical testing require authorization and a defined scope. Report a suspected issue privately to support@sotworks.com with a description and the affected page or system. Begin with enough information to coordinate a safe reporting channel; do not send live credentials or access another person’s data. A report alone does not authorize further testing or establish a reward program.
Maintenance and continuous improvement
Software needs change over time. Updates, bug fixes, improvements, ownership of dependencies, and post-delivery support should be identified in the project or maintenance agreement. Illustrative website concepts do not represent a ready-to-purchase product or service-level guarantee.
Respect, accessibility, and concerns
Professional communication should be respectful and free from harassment or unlawful discrimination. If you encounter a barrier when using this website, contact support@sotworks.com so we can assess the issue and discuss an alternative way to communicate. Business or conduct concerns can be directed to admin@sotworks.com.